Frequently Asked Questions
Everything you need to know about our exquisite pearl collections.
Are your pearls authentic?
Yes, every piece at Pearls of the Orient Online is crafted with 100% genuine cultured pearls, ranging from Freshwater to Akoya and South Sea varieties. Each order includes a certificate of authenticity.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer custom jewelry sizing?
We do. Many of our necklaces and bracelets can be adjusted to your specific length requirements. Please contact our concierge team before placing your order to discuss customization options.
How should I care for my pearl jewelry?
Pearls are organic gemstones. We recommend applying perfume and hairspray before putting on your pearls, and wiping them with a soft, lint-free cloth after each wear to maintain their luster.
Is my payment secure?
Absolutely. Our store uses industry-standard SSL encryption to protect your personal and financial information. We accept all major credit cards, PayPal, and Apple Pay.